Privacy Policy

Kindling Technologies respects your privacy. This Privacy Policy explains how Kindling Technologies may collect, use, disclose, retain, and protect information through our website, business communications, and internal applications, including the Kindling Driver App.

Who This Policy Applies To

This policy applies to visitors of kindlingtechnologies.ca, business contacts who communicate with us, and authorized users of Kindling Technologies applications. The Kindling Driver App is intended for internal use by authorized team members and approved operational users only.

Information We May Collect

Depending on how you interact with us and which application features are enabled, we may collect or process:

• Contact and account information, such as name, business email address, phone number, role, company, and login or access details.
• Business communication details, such as inquiries, support messages, attachments, and correspondence.
• Operational delivery information, such as assigned delivery tasks, order references, delivery status, store or destination information, timestamps, notes, and completion records.
• Location-related information when needed to support authorized delivery workflows, route visibility, delivery verification, safety, or operational accountability.
• Device, usage, diagnostics, and security information, such as device type, app version, browser type, IP address, log data, crash reports, and authentication events.
• Images or documents only when submitted by an authorized user as part of an operational workflow or support request.

How We Use Information

We use information to operate and support our website, apps, and business systems; provide app support; manage authorized access; support delivery and retail workflows; improve reliability and security; troubleshoot technical issues; respond to inquiries; meet legal, compliance, and audit requirements; and protect our users, systems, and business operations.

Location Information in the Driver App

The Driver App may use location information to support assigned delivery workflows, route visibility, delivery progress, operational safety, and completion verification. Location information is intended to support active business operations and is not used for advertising or sold to third parties.

Sharing of Information

We do not sell personal information. We may share information with trusted service providers, technology vendors, hosting providers, security providers, analytics or diagnostics providers, affiliated businesses, and operational partners when needed to provide, secure, support, or improve our services and internal applications. We may also disclose information if required by law, regulation, legal process, or a legitimate security, compliance, or business need.

Advertising and Tracking

Our internal applications are not intended to deliver third-party advertising. We do not use Driver App data for third-party advertising or cross-app tracking.

Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including operational, support, security, audit, legal, and compliance purposes. Retention periods may vary depending on the type of information and applicable business or legal requirements.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure. No system can be guaranteed to be completely secure, but we work to maintain appropriate protections for the nature of our operations.

Your Choices and Requests

You may contact us to request access, correction, deletion, or review of personal information you have provided to us, subject to applicable legal, security, operational, employment, audit, and compliance requirements. Authorized internal app users may also contact their manager or the Kindling Technologies support team for account or access questions.

Contact Us

For privacy questions or requests, contact us at privacy@kindlingtechnologies.ca.

For app support, contact support@kindlingtechnologies.ca. For developer platform or verification inquiries, contact developer@kindlingtechnologies.ca.

Kindling Technologies
701 - 130 Queens Quay East
Toronto, ON, M5A 0P6
Canada
+1 647-490-2521